Frequently Asked Questions About The Greystone Lodge On The River


Do you have microwaves and refrigerators in your guest rooms?
All guests’ rooms have refrigerators and all suites have both a microwave and a refrigerator

Do you have an exercise/fitness room?
Our exercise room is located on the first floor of our 5 story building. It features two treadmills, one stationary bike, one elliptical machine and a weight machine. The fitness room is newly renovated with commercial grade equipment. Our fitness room is open 24 hours and accessible with your room key.

Do you have internet access for guests? Is there a cost?
We offer wireless internet access in all new guest rooms, in the lobby and breakfast area. Wireless access is complimentary for our guests.

Do you have an elevator?
We have two, 2- story buildings with no elevator and a 5- story building with an elevator. Our two story building has ramps and is handicap accessible

Is your hotel handicap accessible?
The Greystone Lodge is fully compliant with all current ADA regulations. We have eight designated handicap-accessible guest rooms, two of which are equipped with roll-in showers. We have some handicap-accessible suites also.

Reservations (High demand dates require 2 nights stay and/or 1st night deposit)

What time is Check-in and Check-out?
Check-in is at 4pm and Check-out is at 11am

Do you accept pets?
The Greystone Lodge does not allow pets. However, we do permit Service Dogs which are dogs that are individually trained to do work and perform tasks for people with disabilities. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Guests violating this policy will be charged a minimum $250 cleaning fee and asked to leave the property.

Do you have smoking rooms?
We are a smoke free hotel and do not allow smoking in any of our guests rooms, balconies or public spaces. There are designated smoking areas away from our buildings.

Do you offer group rates?
Yes, we offer group rates for 10 or more reserved rooms. Please click here to inquire about our group rates or call our group sales office at 800-451-9202 to discuss your dates and group needs.

What is your cancellation policy?
Cancellation should be made 48 hours prior to scheduled arrival date. Cancellation inside the 48 hours is subject to a charge for the first nights rate plus tax.

Property Information

Where are you located?
The Greystone Lodge is located at traffic light #5 downtown Gatlinburg, next door to Ripley’s Aquarium of the Smokies. Our physical address is 559 Parkway, Gatlinburg, TN 37738

What hours is the pool open?
We have an outdoor pool that is open from April to November. It is open Daily from 9am – 11pm. We do provide pool towels.

Do all rooms have balconies?
Most rooms have private balconies overlooking the river. We have several rooms with balconies or patios facing the Aquarium

Do you have a shuttle? Does the trolley stop at your hotel?
The hotel does not offer a shuttle service, but all trolley’s stop at our front door.


Do you have government rates?
We do offer government rates to government employees traveling for business with proper identification..

Do you offer senior discounts?
We gladly offer a 10% discount for members of AARP. Show membership card at check-in to receive the senior discount on your room. Discounts cannot be used in conjunction with other specials or promotions.

Do you offer military discount rates?
We gladly offer a 15% discount for military service members, both active and retired. We appreciate your sacrifice for our freedom. Discounts cannot be used in conjunction with other specials or promotions.

Do you run specials?
We offer specials periodically through the year. We send those to guests that have their emails on file. We offer some specials on our website. You would need to click the specials tab.


What is included in your Continental breakfast?
Our breakfast includes scrambled eggs, biscuits and gravy, hot oatmeal, toast, doughnut holes, three kinds of cold cereals, juice, coffee, tea and milk. Breakfast items are subject to change. Served daily from 7am-10am.